EBOOK

The Customer Call Center Outback: A Frontline Supervisor's Map to Success


€ 31,49
 
kartoniert
Besorgung - Lieferbarkeit unbestimmt
Mai 2002

Beschreibung

Beschreibung

The Customer Call Center Outback has been written to provide some basic support for this critical role. A oworkbooko format has been designed to make it an easy-to-use reference tool for those leaders we call supervisors. The goal is to offer suggestions

Portrait

Mike Trotter is a passionate leader in the call contact center industry. He has invented the term "business karaoke" as a term to describe most company's behavior when it comes to being customer focused. He sees things through the eyes of the customers and the employees and has often taken the course of most resistance to make his point. Having spent the past 14 years involved with the daily operation of call/contact centers he has had a chance to put this philosophy into practice.

EAN: 9781557532596
ISBN: 1557532591
Untertitel: Ichor Business. Sprache: Englisch.
Verlag: PURDUE UNIV PR
Erscheinungsdatum: Mai 2002
Seitenanzahl: 1 Seiten
Format: kartoniert
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